A digital concierge to answer your guests' questions and support your reception team.
Montpackers Guest Experience brings your property's information and your destination's together on an interactive kiosk, on your website and in the app. Every property in its own brand, every guest in their own language.
What it is
The digital guide for your property and destination
A digital experience carrying your property's brand, bringing your information together and showing what its surroundings have to offer: routes, restaurants, places of interest, activities and local events. It adapts to the way your team works and the channels you need.
- Your brand and content at the centre
- Your surroundings are part of the experience too
- A foundation that adapts to each property
Real case · Don Juan Tossa
Hotel and destination information, available when guests need it
Don Juan Tossa brings the property's information, activities and everything guests can do nearby into one digital experience.
An experience that answers questions, gives the hotel's offer more visibility and helps the reception team spend more time with guests.
14,139
web pageviews · last 90 days
3,499
kiosk sessions · last 90 days
14,418
kiosk interactions · last 90 days
The problem
When information is scattered, your team ends up being the search engine
Your team knows the property, but they should not have to repeat the same information or guide every single query. When content is spread across different places, it is also harder to show everything the property and its surroundings have to offer.
The same questions, every day
Spa opening hours, how to get to the slopes, where the restaurant is or what the stay includes. Your team answers the same questions again and again, even though the information could be available when each guest needs it.
Information lives in too many places
Website, leaflets, folders, messages and internal documents. When every detail lives somewhere different, it is harder for your team to find, update and share one consistent version.
What you offer is not always easy to find
Property services, routes, restaurants, historic places, nature, activities and local events. If this information does not appear at the right moment, visitors may miss options that are part of their stay.
How we solve it
We centralise, connect and adapt the experience
Your team stays in control of its own content. Montpackers provides the platform, loads the destination catalogue, connects available sources and adapts the experience to each property or organisation.
What's included
A platform to inform, adapt and measure
Your content, the destination catalogue and the tools to manage each property.
Your property's guide
Your information, organised and available to your guests.
Services and facilities
Spa, restaurants, pool, parking, opening hours and house rules.
Your programme and calendar
Activities, events and services with a date, time and place.
Frequently asked questions
The answers your team repeats, available from every channel.
Content your way
Text, images, galleries, FAQs, forms and configurable blocks.
Your destination catalogue
Routes, points of interest and local events to extend the experience beyond the property.
Routes and trails
Maps, distance, duration, elevation and waypoints for every route.
Points of interest
Restaurants, historic places, natural heritage, villages, accommodation, shops, services and activities.
Destination information
Webcams, slope status, snow and other connected data when a source is available. If a source is not connected yet, you can see examples of how it would appear while we keep adding new integrations.
Local events
Events and activities from connected cities and territories, integrated into the experience.
Webcams
Live data from Andorran ski stations.
The admin that coordinates it all
One place to configure, review, publish and measure the experience for each property.
Builder and publishing
Create pages, sections, FAQs, galleries, maps, calendars and forms from the editor.
Automatic translations
Generate Spanish, Catalan, English and French versions, then review them before publishing.
Property management
Adapt your brand, content, channels, priorities and permissions for each location.
Analytics
See what people visit, in which language, from which channel and at what times.
For hotel groups
One hotel group, several properties, one platform
Manage properties across different brands from one environment, sharing catalogues and integrations without mixing each location's own content.
Each property in its own brand
Colours, typeface and logo per property. Nobody would guess there's a shared platform behind it, because for the guest there isn't.
One panel for all of them
Log in once and switch property from the same place, with the permissions each person on your team needs.
The destination is shared, your content isn't
Share routes, points of interest and connected sources, while each property keeps its own services, opening hours and content.
Grouped financial management
Charges across your properties can be grouped by payer within the hotel group.
Data
Measure what works across every channel
See which content people visit, in which language, from which channel and at what times. Use those signals to decide what to highlight in each property.
How it works
From setup to a published experience
We start with your property's identity and needs. We configure the experience, add the connected catalogue and prepare your team to manage it from the admin.
We configure your property
We define your brand, channels, languages and the property's own information that you want to make available to guests.
We load and connect the content
We add available routes, points of interest and calendar sources. Your team reviews and adapts what it wants to show.
You publish and keep managing it
Review the preview, publish when it is ready and update your content from the admin.
Pricing
A complete platform for every property
The base fee brings together the kiosk, licence, web portal, embedded integration, connected catalogue and the services included in the plan. For destinations and organisations, we prepare a configuration suited to their scope and channels.
- 55-inch interactive kiosk
- Digital guide licence
- Map with routes and points of interest
- Web portal and embedded integration
- Your property's brand across its channels
- Catalan, Spanish, English and French
- Available calendars and integrations
- Analytics dashboard, hosting, technical maintenance and plan support
Backing
Real experience in travel and hospitality
Montpackers is backed by the Viajes Para Ti group and brings experience working with information, content and services related to tourist destinations.
Questions
What people ask before signing
Still unsure about something? Write to us at hola@montpackers.com
What does the fee include?
The fee depends on the plan you choose. It includes the kiosk, licence, web portal, integration into your website, connected catalogue, available languages, hosting, technical maintenance and the support defined for that plan. Additional services are detailed in the proposal.
Who manages the content?
Your team manages the property's own content: services, opening hours, house rules, calendar and pages. Montpackers loads routes and points of interest, connects available sources and organises the destination catalogue. You decide what to show before publishing.
How do we update the experience?
You can edit content from the admin, review the preview and publish when it is ready. Some connected sources sync automatically; others need review or updating according to the available integration.
Can it be integrated into our website?
Yes. The experience can be published on the Montpackers web portal and integrated into the property's website. The content adapts to each property's channel and brand.
Can we include bookings and activities?
Activities and experiences can include a booking link from you or the provider. For now, when a guest wants to book, we direct them to the URL provided by the property. We are working on integrating booking systems directly into Montpackers.
What if we have several properties?
Each property keeps its own brand, services, opening hours and content. The organisation or hotel group can manage them from one environment, share routes and points of interest and assign permissions to each team.
Still unsure about something? Write to us at hola@montpackers.com
Let's talk
We'll show you how it would look in your property
Tell us which property or group you manage. We can prepare a demo using your property's real information, photos and videos, so you can see how it would look in the platform with an initial setup.
The team
People who know travel from the inside
Behind Montpackers is a team combining product, technology and travel experience to build useful tools for hotel, group and destination teams.
